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Satisfaction guaranteed or your money back
If you are unsatisfied after using Cascades Enviro® Products identified with « Satisfaction guaranteed or your money back » packaging, send the items listed below to the following address:
77 Marie-Victorin Blvd.
Candiac (Québec) Canada
J5R 1C3
Or by email :
question@cascades.com
- The original and entire receipt of purchase including the date, the place of purchase in Canada and the price paid for the product.
- The product’s barcode (UPC) taken from the back of the product packaging.
- A letter of 50 words or more (in English or French) clearly explaining the reasons for which you are unsatisfied with the Cascades Enviro® product.
- The below form, duly and legibly filled out, so that the refund can be sent to you.
Conditions
Your request must reach us within 30 days following the date of purchase shown on the receipt.
You will receive a cheque in the mail made out in your name for an amount equal to that indicated on the receipt, including taxes, for the purchase of the Cascades Enviro® products. Maximum refund of $20. Allow 6 to 8 weeks for receipt.
Limit of one Cascades Guaranteed Satisfaction refund per household. The guarantee only applies to private persons and not to businesses or merchants selling Cascades Enviro® products.
Requests that are incomplete, invalid or illegible will not be honoured and no notice of this will be given to the claimant. Cascades Tissue Group reserves the right to refuse a refund request if it judges it to be unjust or fraudulent.
In case of fraud, Cascades Tissue Group reserves the right to ask for a reimbursement of the amount paid, on top of all damages and expenses incurred.
By filling out the present request, you consent to a Cascades representative contacting you for product evaluation purposes.
For all questions, please email us at question@cascades.com or call us at 1 800-567-1022.
